Levity AI

Levity is an AI-powered communication intelligence and workflow automation platform designed to help organizations turn large volumes of unstructured business communication into structured data, actionable insights, and automated workflows. The platform is particularly focused on global supply-chain and logistics operations, where teams often process thousands or millions of emails, shipment updates, booking requests, quotations, documents, and customer communications.

The current Levity platform is built around three connected areas: analyzing operational communication, building AI-powered automations, and governing those automations with human oversight. Its Control Tower gives teams visibility into operational inboxes, allowing them to monitor incoming emails, categorize requests, identify bottlenecks, investigate trends, and measure automation performance. Users can also interact with operational data using natural-language questions rather than SQL or manually configured dashboards.

One of Levity’s key capabilities is its ability to identify automation opportunities within communication-heavy workflows. The platform can analyze repetitive requests, handoffs, exceptions, and other operational patterns to help organizations determine which processes can benefit most from automation. This is useful for logistics teams that receive large numbers of messages related to shipment tracking, booking, pricing, customs, documents, and customer requests.

Levity also provides an AI workflow builder for creating production-oriented automations. Teams can design flows that receive information from tools such as Gmail or Outlook, use AI actions to classify or extract information, and then trigger actions in connected business systems. Examples include classifying incoming emails, extracting key dates, generating draft replies, summarizing threads, identifying priorities, and routing requests to the appropriate workflow.

The platform is especially relevant to freight forwarders, transportation companies, third-party logistics providers, and other supply-chain organizations. Current use cases include spot quoting, order entry, track and trace, document handling, arrival notices, accounts receivable, and accounts payable. These workflows can involve extracting information from emails and documents, transferring structured information into transportation or enterprise systems, and automatically responding to customers or internal teams.

Levity supports more than 50 out-of-the-box connections and can also be integrated with custom or legacy systems. Its integration catalog includes transportation management systems, enterprise resource planning platforms, customer relationship management systems, communication platforms, helpdesk software, business-intelligence tools, and email services. Examples include CargoWise, SAP, Oracle, NetSuite, Microsoft Dynamics 365, Salesforce, HubSpot, Gmail, Outlook, Slack, Microsoft Teams, Zendesk, ServiceNow, Power BI, Tableau, Snowflake, and others. Levity also provides custom integration support for organizations whose systems are not available as standard connectors.

Another important part of the platform is its human-in-the-loop functionality. Instead of requiring organizations to allow AI to make every decision automatically, Levity lets teams define points where people can review, correct, approve, or modify AI-generated results. For example, a logistics employee can review extracted shipment information before a quote is sent, verify shipment status before communicating an update, or confirm carrier assignments and rates before completing a booking. Feedback from these reviews can then be used to improve the automation.

Levity also provides natural-language data exploration. Users can ask questions about operational information such as delay reasons, booking volumes, carrier rejection rates, response times, unresolved exceptions, and mailbox activity. Answers can be turned into persistent dashboard widgets, helping operational teams create shared views without requiring dedicated analytics expertise.

Security is a significant part of Levity’s current enterprise positioning. The company states that the platform is ISO 27001 certified, SOC 2 Type II certified, and GDPR compliant. This makes the platform more suitable for organizations that need governance and security controls when introducing AI into business-critical workflows.

Levity AI GmbH is based in Berlin, Germany. The company was originally established as colabel GmbH in 2019 and changed its legal company name to Levity AI GmbH in March 2021. Levity’s AI automation platform was publicly active by 2021, including its beta launch and early funding. For directory purposes, 2021 is the most appropriate Launch Year for Levity as an AI product/company brand, while the underlying legal entity dates back to 2019.

Today, Levity is best suited to organizations that need more than simple task automation. Its strongest value comes from combining communication analysis, AI-powered extraction and classification, workflow automation, operational analytics, system integrations, and human review into a single platform. This makes it particularly useful for complex, high-volume operational environments where emails and other unstructured communications are central to daily work.

Pricing

Levity currently uses a custom enterprise-oriented pricing approach rather than publishing a simple set of fixed public monthly plans. Its terms describe subscription fees that depend on the applicable plan and contract, and agreements can also include professional services such as implementation and support.

The current website directs organizations toward a demo and consultation process to determine the appropriate solution and deployment requirements.

Review

Levity is a strong option for organizations dealing with communication-heavy operational processes, especially logistics and supply-chain companies. Its biggest strength is that it goes beyond basic AI classification or simple automation by combining inbox analytics, AI extraction, workflow execution, integrations, human review, and continuous improvement.

Its extensive integration ecosystem is another advantage. Organizations can connect Levity with existing TMS, ERP, CRM, communication, support, and analytics systems rather than replacing their current technology stack. The platform can also accommodate custom and legacy systems through tailored integrations.

The main limitation is its enterprise-oriented positioning. Levity is not primarily designed as a lightweight automation tool for casual individual users. Organizations looking for simple personal automations may find the platform more extensive than necessary. Its strongest value is for businesses with significant operational volumes, complex workflows, and a clear need for reliable AI automation.

For logistics and supply-chain organizations, Levity stands out because it is built around real operational communication rather than treating AI automation as a collection of isolated tasks. Its combination of analytics, automation, integrations, human oversight, and enterprise security makes it particularly suitable for production environments.