Tiledesk

Tiledesk is an open-source, no-code AI agent and conversational automation platform for building customer-support, sales, information-retrieval, and internal-operations workflows. It began as an open-source live-chat project and has evolved into an AI-agent orchestration platform with visual workflow design, knowledge-base capabilities, multi-agent orchestration, human-in-the-loop support, and multi-channel deployment.

The platform is designed around a visual, drag-and-drop approach, allowing teams to create conversational workflows without having to build every component from code. Users can combine prompts, AI agents, business logic, APIs, MCP tools, and human handoffs within the same workflow. This makes Tiledesk suitable for organizations that want to automate customer interactions while retaining human involvement for complex or sensitive conversations.

One of Tiledesk’s central capabilities is its AI Agent Builder. Teams can create specialized agents for different responsibilities, such as sales, customer support, onboarding, or internal assistance. Multiple agents can be connected within a single experience and routed according to the user’s intent, language, or topic. Tiledesk describes this as a multi-agent approach in which specialized agents can collaborate or replace one another during a conversation.

Tiledesk also provides Knowledge Base and RAG capabilities. Organizations can connect documents, knowledge repositories, websites, and external data sources so agents can retrieve relevant information before generating answers. Its Agentic RAG functionality allows teams to create multiple knowledge bases, chain searches together, establish search fallbacks, and add guardrails to improve the reliability of retrieved information.

Its hybrid search combines full-text retrieval with semantic search. This is useful when customers use different wording from the terminology found in company documentation, because the system can consider both keyword matches and semantic meaning when looking for relevant information.

Tiledesk is also built for human-in-the-loop support. AI agents can handle routine questions and escalate more complicated conversations to human agents while preserving the conversation context. Human responses and feedback can then contribute to the platform’s self-learning capabilities, helping organizations improve their automated support processes.

For human support teams, Tiledesk provides an AI Copilot that can offer real-time assistance during conversations. It can surface relevant knowledge, generate contextual suggestions, summarize information, and help agents work more efficiently.

Beyond conversations, Tiledesk supports AI automation workflows. Its automation functionality can process data, generate content, automate email-related tasks, extend existing services with AI, and execute prompt chains through API endpoints. Organizations can submit data to an endpoint, execute AI logic, and use the resulting information to trigger subsequent workflows or save data to external storage.

The platform has a strong multi-channel focus. AI agents can be deployed through websites, WhatsApp, Facebook Messenger, SMS, and voice. This allows businesses to create a central AI experience while reaching customers through the communication channels they already use.

Tiledesk also includes dedicated capabilities for appointment scheduling. Agents can connect to calendars such as Google Calendar or Outlook, collect information, check availability, confirm appointments, send reminders, and update calendars. This makes the platform useful for businesses that want to automate booking conversations.

For e-commerce, Tiledesk provides shopping-assistant functionality. It can connect to Shopify, synchronize product catalogs, answer product questions, display product carousels, recommend products, build carts, and help customers move through purchasing journeys conversationally.

Tiledesk also provides AI-powered email automation and ticketing. The platform can process incoming email, extract important information, understand the context of messages, and trigger automated workflows. Its email-ticketing functionality can connect to inboxes and use historical email conversations to build knowledge for AI-assisted responses.

Another distinguishing characteristic is its open-source and self-hosting approach. Tiledesk provides Docker, Kubernetes, and source-code installation options and supports deployment on infrastructure controlled by the organization. Its on-premises capabilities are designed for companies that need greater control over data and AI infrastructure.

The platform can also work with local AI models and vector stores. Tiledesk states that organizations can connect open models such as Llama and Mistral and use local vector-storage solutions such as Qdrant in self-hosted environments. This model-agnostic approach gives organizations more control over their AI stack and can reduce dependence on a single external model provider.

For developers, Tiledesk offers APIs, webhooks, custom code actions, and MCP support. These features allow AI agents to interact with external services and perform actions rather than simply returning generated text. The company’s documentation describes use cases involving CRM updates, emails, spreadsheets, APIs, and other business processes.

Tiledesk’s integration ecosystem includes OpenAI, Make, n8n, HubSpot, Customer.io, Brevo, and Qapla’, while its channel integrations include Telegram, WhatsApp Business, Facebook Messenger, SMS, and voice. The platform also supports mobile applications for iOS and Android.

The platform provides analytics and conversation-management capabilities, including advanced analytics, user ratings, data export, conversation history, team inboxes, private notes, working hours, smart assignment, and activity logs. These features are designed to help support teams monitor performance and manage conversations alongside automated agents.

Tiledesk is particularly relevant to industries where customer communication, knowledge retrieval, workflow automation, and human escalation are important. Its official website highlights applications in finance and insurance, commercial and retail, healthcare and wellbeing, travel and hospitality, and professional services.

The platform also has an enterprise orientation. Enterprise capabilities include on-premise deployment, SSO, customized contracts and SLAs, integration with existing technology stacks, dedicated support, onboarding, training, and migration assistance. Tiledesk states that it is an Italy-based company and describes its platform as GDPR compliant.

Pricing currently follows a subscription model with a 14-day free trial, followed by Pro, Business, and Enterprise options. The current pricing page lists Pro at €149 per month when billed monthly or €124 per month when billed annually, Business at €499 per month or €416 per month annually, and Enterprise as custom pricing.

The current Pro plan includes three users, 20 AI Agents, 5 million AI tokens per month, 3,000 conversations per month, advanced AI workflows, 300 Knowledge Base items, and priority support. Business increases these limits to five users, 50 AI Agents, 10 million AI tokens, 5,000 conversations, and 1,000 Knowledge Base items, with dedicated support. Enterprise provides unlimited users, AI Agents, AI tokens, conversations, and Knowledge Base items, along with enterprise support and an account manager.

Tiledesk is a particularly interesting option for organizations that want open-source flexibility combined with managed AI-agent functionality. Its combination of no-code workflow creation, RAG, multi-agent orchestration, human escalation, APIs, MCP, self-hosting, and multi-channel communication makes it broader than a conventional website chatbot builder.

Pricing

Tiledesk currently offers a 14-day free trial with access to premium features and no credit card required. After the trial, users need to upgrade to a paid plan to continue using the service. The current paid plans are Pro, Business, and Enterprise.

Pricing Model

Paid / Subscription

Tiledesk also has an open-source edition that can be self-hosted, so its overall offering combines commercial cloud subscriptions with open-source deployment options.

Pricing Note

• 14-day free trial: Full premium-feature access during the trial; no credit card required.
• Pro: €149/month or €124/month when billed annually.
• Business: €499/month or €416/month when billed annually.
• Enterprise: Custom pricing.
• Annual billing provides the equivalent of two months free.
• WhatsApp Business may involve additional Meta messaging charges.
• Tiledesk can also be self-hosted using its open-source offering.

Review

Tiledesk stands out because it combines open-source accessibility with an increasingly sophisticated AI-agent platform. Businesses can use the hosted service for convenience or choose self-hosting when they need greater control over infrastructure and data.

Its strongest feature set revolves around AI-powered customer support and automation. RAG, multiple knowledge bases, prompt chains, multi-agent workflows, MCP tools, and human escalation give organizations substantial control over how agents behave and what information they can access.

The multi-channel capabilities are another advantage. A single platform can support web, WhatsApp, Facebook Messenger, SMS, and voice, while integrations with business systems allow agents to perform actions beyond answering questions.

The main consideration is complexity. Tiledesk provides many advanced capabilities, and organizations building sophisticated multi-agent or self-hosted systems may need more technical expertise than they would for a simple chatbot platform.

The pricing is also more appropriate for teams with meaningful business use than for casual experimentation once the 14-day trial ends. However, the open-source/self-hosted option provides an alternative for organizations that want more control over deployment.

Tiledesk is best suited to businesses that need AI-powered customer service, knowledge retrieval, workflow automation, e-commerce assistance, appointment booking, and human-agent collaboration, particularly when open-source or self-hosted deployment is an important requirement.