Engati

About Engati

Engati is an enterprise conversational AI and customer-experience platform designed to help businesses build AI Agents, chatbots, live-chat experiences, marketing campaigns, and automated customer journeys across multiple channels. The platform combines generative AI, conversational automation, NLP, live chat, analytics, and integrations to help businesses acquire, engage, convert, and retain customers. Engati describes its current platform as an enterprise-grade customer-experience solution powered by its eSenseGPT technology.

Engati supports AI-powered and flow-based assistants. Its AI Agents can engage customers across channels such as WhatsApp, voice calls, websites, and mobile apps, while its flow-based assistants can automate defined interactions, FAQs, lead qualification, and customer-support workflows.

The platform also includes a no-code bot builder, allowing businesses to create conversational workflows without extensive programming. For more advanced requirements, Engati provides integrations, APIs, LLM connectivity, and custom application connections.

AI Agents and GenAI Assistants

Engati’s AI Agent offering is designed for contextual customer conversations across multiple touchpoints. Businesses can use agents for customer nurturing, conversion, support, and retention. The platform’s GenAI Assistants can use existing marketing materials and content repositories to support lead generation, qualification, assistance, and customer-service interactions.

Engati’s eSenseGPT provides its generative-AI capabilities, with the platform also supporting LLM integrations. Enterprise plans include eSenseGPT-powered conversations and multiple digital channels.

Chatbots and Automation

Engati provides a visual, low-code/no-code environment for creating automated chatbot experiences. Businesses can automate FAQs, customer-service requests, lead qualification, and other repetitive interactions while maintaining the option to transfer complex conversations to human agents.

Its flow-based assistants are specifically designed for defined customer interactions and can provide 24/7 automated support.

Omnichannel Engagement

A major strength of Engati is its omnichannel approach. Businesses can connect customer journeys across WhatsApp, websites, voice, mobile applications, and other supported digital channels. The platform also provides an omnichannel live-chat inbox for managing conversations.

Its WhatsApp capabilities include broadcasting, scheduling, WhatsApp inbox management, automation, campaigns, analytics, and WhatsApp API support. Higher-level plans add advanced chatbot flows, CRM integrations, multiple channels, LLM integrations, and voice integration.

Marketing and Sales

Engati can be used to automate lead generation, qualification, conversion, customer nurturing, and marketing campaigns. Businesses can create intent-based campaigns, use broadcasts and scheduling, and connect customer conversations with CRM systems.

For ecommerce businesses, Engati provides capabilities such as personalized product discovery, product recommendations, abandoned-checkout automation, order notifications, segmentation, retargeting, and reorder automation.

Analytics

Engati provides analytics for monitoring chatbot, campaign, and live-chat activity. Its higher-level plans include full-view analytics and advanced analytics covering areas such as campaigns, chatbots, and Click-to-WhatsApp Ads.

The platform can therefore help businesses evaluate customer interactions, campaign performance, and engagement patterns.

Multilingual Conversations

Engati supports multilingual conversational experiences. Its enterprise plans include multiple messaging languages, while its website identifies multilingual chatbots as one of the platform capabilities.

Third-party software directories report support for 50+ languages, although the exact number can vary depending on the product, plan, channel, and implementation.

Integrations

Engati is designed to connect with third-party applications and CRMs used for marketing, ticketing, analytics, ecommerce, and business operations. The platform advertises pre-built and custom integrations, with enterprise plans supporting custom application integrations and LLM connections.

Its ecommerce offering includes Shopify and WooCommerce integrations, while WhatsApp plans can also include Google Sheets and native CRM integrations.

Voice AI

Engati supports voice integration as part of its enterprise omnichannel offering. This allows organizations to extend conversational automation beyond text-based channels into voice-based customer interactions.

Pricing

Engati currently offers a 7-day free trial with no credit card required and no setup cost. The official pricing page states that plans start at less than $1 per day.

Its pricing structure includes Standard, Enterprise, Partner, WhatsApp, Ecommerce, and Omnichannel offerings. Standard and Enterprise plans use a request-a-price model, while some WhatsApp and ecommerce offerings have more specific plan structures.

For WhatsApp, additional conversation charges may apply. Engati’s pricing page gives example India conversation rates of ₹0.73 for marketing conversations, ₹0.31 for utility conversations, ₹0.16 for authentication, and ₹0.29 for service conversations.

Review

Engati is a strong option for businesses looking for a combination of AI Agents, chatbot automation, WhatsApp marketing, live chat, lead generation, and omnichannel customer engagement.

One of its strongest advantages is the breadth of channels and business functions it covers. Businesses can use the platform for customer support, marketing, sales, ecommerce, and lead qualification instead of deploying separate tools for each workflow. Engati also provides both flow-based automation and generative-AI capabilities, giving businesses flexibility over how their customer interactions are automated.

The platform is also relatively accessible because its no-code/low-code builder allows teams to create conversational experiences without extensive development expertise. Its integrations and APIs provide additional flexibility for organizations with more complex requirements.

Independent review platforms generally show positive feedback. G2 lists Engati at 4.1/5 from 18 reviews, while Gartner Peer Insights lists 4.2/5 from three ratings. Reviewers commonly highlight its ease of use, customization, and chatbot capabilities, although some feedback has raised concerns about pricing or customer service.

The main limitation is that pricing can become more complex as businesses add channels, agents, languages, MAUs, integrations, or WhatsApp usage. Some enterprise features also require a custom quote.

Best suited for: ecommerce, retail, financial services, insurance, education, real estate, logistics, travel and hospitality, government, marketing teams, customer-support teams, and businesses that want conversational AI across WhatsApp and other digital channels.