Video, Voice and Customer Support AI (17)

Voxket AI is an enterprise AI workforce platform that helps businesses automate customer interactions and operational workflows through video, voice, chat, and messaging channels. Its Video, Voice and Customer Support AI solutions are designed to act like digital team members that follow an organisation’s standard operating procedures (SOPs), communicate with customers, perform assigned tasks, and transfer cases to human employees when necessary.

The platform brings several AI communication capabilities together. Its video agents provide face-to-face digital assistance through a video widget embedded in a website or mobile application. Voice agents handle inbound and outbound calls, while customer support agents manage enquiries through channels such as web chat, WhatsApp, email, and voice. The goal is to help organisations provide continuous customer service while maintaining consistent processes across different communication channels.

Voxket’s AI video agents offer a visual customer support experience. Unlike a conventional text chatbot, a video agent can listen to customers, speak with them, observe documents and products shown through a camera, and follow information displayed through screen sharing. This makes the solution useful for guided onboarding, product demonstrations, technical support, document collection, and other customer interactions that benefit from visual assistance.

Businesses can customise the video experience with branded avatars and voices. The agent can maintain a consistent brand identity across sessions and communicate in multiple languages. Its video widget can run in desktop and mobile browsers, while an SDK allows organisations to incorporate the experience into iOS and Android applications. This gives businesses flexibility in how they make video assistance available to customers.

Voice AI is another central part of Voxket’s offering. Its voice agents can answer incoming calls, make outbound calls, respond to customer questions, and perform tasks while holding conversations. They support phone lines, WhatsApp calls, and in-app voice widgets. The agents can also connect with business systems to look up information, schedule appointments, update customer records, and perform other approved actions.

The customer support solution brings these communication channels into a unified AI workforce. It can handle customer requests through chat, voice, WhatsApp, email, and video, while retaining relevant conversation context. Its knowledge-base capabilities allow agents to retrieve information from business documents, frequently asked questions, and internal knowledge repositories. This helps them provide responses that follow the organisation’s information and procedures.

A major part of Voxket’s approach is its use of SOP-based workflows. Organisations provide their existing procedures, rules, and approval limits, which are used to configure how the AI agents operate. Each agent follows defined steps and knows when it can complete a task independently and when it must request human involvement. This gives businesses greater control over automated interactions, particularly for processes that require approvals or compliance checks.

Human handoff is built into the platform. When a request requires employee attention, the AI agent can transfer the interaction with relevant conversation history and a summary. This reduces the need for customers to repeat information and allows employees to continue from the point where the AI agent stopped. The approach is especially relevant for sensitive customer requests, complex enquiries, and tasks that require human judgement.

Voxket also offers document intelligence capabilities. Its agents can read documents such as identification cards, forms, and invoices, extract relevant information, and perform document checks within configured workflows. For video interactions, customers can show documents through their camera, allowing the agent to assist with document collection and verification preparation. Regulated processes that require an authorised human officer still retain the necessary human involvement.

The platform includes session monitoring and review features. Interactions can be recorded, transcribed, summarised, and evaluated, giving organisations visibility into how agents handle customer requests. These records can support quality monitoring, operational reporting, and process improvement. The platform also uses guardrails and approval rules to control what agents are permitted to do.

Voxket supports more than 70 languages across its broader AI workforce offering, including 22 Indian languages. This multilingual capability is intended to help businesses communicate with customers in their preferred languages across supported channels. Its solutions can be applied to banking, insurance, healthcare, retail, e-commerce, real estate, automotive, logistics, and telecommunications.

Security and deployment options are important parts of the platform’s enterprise positioning. Voxket states that it uses encryption for data in transit and at rest and has SOC 2 Type II and ISO/IEC 27001:2022 certifications. It also offers on-premise deployment options for organisations that need greater control over their infrastructure and data environment.

Voxket AI is suited to businesses that want to automate customer-facing workflows while keeping employees involved in decisions that require approval or specialist attention. Its combination of video, voice, customer support, document processing, and SOP-based automation makes it more than a standalone chatbot. However, organisations should evaluate its custom deployment requirements, integration needs, pricing, and workflow configuration before adopting it.
Pricing
Voxket AI uses an enterprise-oriented pricing approach. The company does not publicly display fixed subscription prices for its Video, Voice, and Customer Support AI solutions on the supplied product page.

Businesses are encouraged to contact the sales team to discuss their requirements and arrange a demonstration. Pricing is likely to depend on factors such as selected AI agents, communication channels, interaction volume, integrations, deployment preferences, and workflow complexity. These details should be confirmed directly with Voxket.
– Video AI Agent: Custom pricing; contact sales.
– Voice AI Agent: Custom pricing; contact sales.
– Customer Support AI: Custom pricing; contact sales.
– Enterprise AI Workforce: Custom pricing; contact sales.
Review
Voxket AI offers a combined approach to customer service automation by bringing video, voice, and chat-based agents into one platform. Its main advantage is that businesses can use the same AI workforce across different communication channels rather than managing separate automation systems for each one.

The video agent is a notable feature because it supports visual interactions, screen sharing, document viewing, and branded avatars. These capabilities can make customer onboarding, product demonstrations, and technical support more interactive. Its voice agents also provide useful automation for inbound and outbound calls, appointment scheduling, customer enquiries, and other approved tasks.

Another strength is its SOP-based workflow approach. Businesses can define the procedures, rules, and approval limits that agents must follow. Human handoff also helps maintain employee involvement when a request needs additional attention. Session transcripts, summaries, and review features provide visibility into customer interactions and agent performance.

The platform’s multilingual support is useful for businesses serving customers across different regions. Its integrations and ability to connect with business systems also make it suitable for organisations that want AI agents to complete tasks rather than simply provide information.

However, Voxket has some limitations to consider. Public pricing information is not readily available, making it difficult for businesses to estimate costs before contacting sales. Its enterprise-focused approach may also require technical planning, workflow configuration, and integration work before deployment. Organisations should also confirm the availability and maturity of individual features, particularly video capabilities, which may vary by product offering.

Voxket AI is best suited to businesses seeking a unified AI workforce for customer communication and operational support. It is particularly relevant to organisations with high volumes of customer interactions and established procedures that can be translated into automated workflows.