Best AI Tools for Customer Support

Salesforce Einstein is Salesforce’s AI technology for CRM, combining predictive AI, generative AI, and agentic AI across sales, service, marketing, commerce, and…

Intercom AI combines Intercom’s customer-service platform with Fin, its AI Agent for customer-facing support, sales, and ecommerce. Intercom remains the name of…

Gladly AI is an AI-powered customer experience platform designed to help consumer brands automate customer conversations while keeping the full customer relationship…

Dixa is an AI-powered customer service and contact-center platform built primarily for ecommerce and consumer brands. Founded in Copenhagen in 2015, Dixa…

Freshchat is a customer messaging and live-chat platform from Freshworks designed to help businesses communicate with customers across websites, mobile applications, email,…

Zendesk AI is the artificial-intelligence layer powering Zendesk’s customer-service and Resolution Platform. It combines AI Agents, Agent Copilot, knowledge management, intelligent ticket…

Help Scout AI is a customer-support platform that combines AI agents, shared inboxes, knowledge bases, live chat, automation, reporting, and customer-management tools…

Crisp AI is an AI-powered customer support platform that combines AI Agents, live chat, shared inboxes, customer relationship management, automation, knowledge bases,…

Tidio is an AI-powered customer service platform that combines AI automation, live chat, ticketing, conversational AI, and customer engagement tools in one…

LivePerson is an enterprise conversational AI and customer engagement platform that helps businesses connect AI agents, human agents, messaging channels, and business…

Gupshup is a conversational AI and business messaging platform designed to help companies automate, personalize, and scale customer interactions across messaging and…

Kommunicate AI is an AI-first customer service automation platform designed to help businesses automate customer conversations while keeping human support agents involved…

WotNot is an AI agent and chatbot platform designed to help businesses automate customer support, lead generation, sales conversations, and other customer-facing…

Verloop.io is an enterprise conversational AI and customer-support automation platform designed to help businesses automate customer interactions across chat, voice, messaging, and…

About Engati Engati is an enterprise conversational AI and customer-experience platform designed to help businesses build AI Agents, chatbots, live-chat experiences, marketing…

About BotStar BotStar is a visual chatbot-building platform designed to help businesses create, deploy, and manage automated conversations without requiring extensive coding…

About Rasa Rasa is a developer-focused platform for building, deploying, and managing enterprise AI agents. It combines large language models with structured…

About Haptik Haptik is an enterprise conversational AI and AI Agent platform focused on automating customer experiences across voice, web, chat, WhatsApp,…

About Yellow.ai Yellow.ai is an enterprise Agentic AI platform designed to automate customer and employee interactions across voice, chat, email, messaging, and…

Kore.ai is an enterprise AI platform focused on building, deploying, governing, and optimizing AI agents and conversational experiences for customers, employees, and…

About Cognigy Cognigy is an enterprise AI platform built to help organizations automate and improve customer interactions across contact centers and digital…

PolyAI is an enterprise AI customer-service platform specializing in conversational and voice AI agents. Founded in 2017 by Cambridge machine-learning researchers, the…

Decagon is an enterprise conversational AI platform focused on building AI agents for customer experience (CX). Rather than functioning as a basic…

Sierra is an enterprise conversational AI platform that enables businesses to build and deploy AI agents for customer-facing experiences. Founded by Bret…